All questions related to your profile and managing it

• How can I change my password? 454
• I play in several clubs, can I have a single login? 286
• I have a single account across several clubs, how do I choose which club to display? 230
• A family member wants to become a member, can I add them? 169
• How do I book for a family member? 49
• I've lost my password. How can I recover it? 255
• How do I change my profile photo and information? 37
• I have several accounts: how do I merge them into a single login? 45
• How do I change the site language? 30
• How do I set my personal access code? 45
• My data: download, leave the club, delete my account 57
• How do I become a club member online? 67

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 166
• Why are some cells pink on the board? 385
• How can I make a booking 964
• How can I book with a guest? 270
• How can I edit a booking? 221
• How can I delete a booking? 321
• All courts are occupied. Can I join the waiting list? 93
• What payment methods are available to me for a booking? 120
• How to create an open booking 69
• How to join an open match 62
• Where can I find the court access code (door code)? 26
• How do I withdraw from an open match? 26
• How do I view my booking history? 37
• How do I see the weekly schedule? 27
• How do I find and book at another club? 32

How do I register for a camp or a school?

• Sign up for a tennis lesson 119

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 48
• How do I pay for a booking with my wallet? 26
• How do I split the payment with my partner? 42
• How do I use my restaurant vouchers? 26
• How do I view and pay my invoices? 39
• How do I download my certificates? 48
• How do I send money from my wallet to another member? 53

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 15
• How do I join my club's WhatsApp groups? 29
• How do I take part in the Défi-Plugin (challenge tournament)? 22

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 67
• How do I turn on dark mode? 30
• How do I install the Plugin.ch mobile app? 25
• How do I choose the notifications I receive on my phone? 47
• Where can I find the messages sent by my club? 46

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 48
• The administration home page 49

• Manage access 71
• Manage membership cards 52
• Manage clubhouse 38
• Manage restaurant credit 26
• Manage email sending 40
• Manage invoicing 45
• Manage member groups 35
• Manage registrations 32
• Manage special days 19
• Manage offers 30
• Manage online payments 36
• Manage billing regions 23
• Manage the club manager 30
• Manage challenge tournaments 31
• Manage RFID validation 40
• Manage general settings 41
• Setting up the accounts (general ledger) 59
• Configure EBICS: connect Plugin.ch to your bank 67
• Gate access log 60
• Manage multiple buildings 39

• Create a new court 65
• Manage court groups 43
• Manage booking periods 67
• Manage court usage 45
• List, edit, or delete a court 35
• Manage sports 49
• Close courts 45

• Create a new season 61
• Edit or delete a season 48
• Open the winter season by copying last season 29
• Link a sport to a season 38

• Manage recurrence authorizations 64
• Manage restrictions 40
• Manage subscription type 54
• Create booking prices: per session or per season 33
• Check rates with the rate grid 58
• Manage non-member and pay-as-you-go deductions 52
• Booking without a subscription: the guest subscription 50

• Create an item 65
• Assign an item to a member 42
• Edit or delete an item 40
• Delete an item assigned to a member 33
• Import linked items from Excel 54

• Display the member list 55
• Create a new member 70
• View a member's detailed information 41
• Display a member's operational data 33
• Manage member subscriptions 34
• Import member data 26
• Print member cards 47
• Print and export the member list 26
• Charge an item to a member or a group 45
• Link a member to a group 36
• Edit and delete a member 33
• Search for a member 42
• Managing duplicates: merging two profiles 62
• Managing units to be deducted: personalised hours and non-members 63
• Manage Swiss Tennis licenses 67
• Topping up a member's wallet 52
• Find and reactivate a removed member 54
• Issue a certificate for a member 55
• Managing families 72
• Handling erasure requests (GDPR) 69

• Add a new sponsor 50
• Invoice sponsors 47
• Re-invoice sponsors 38

• Assign and remove a role 36
• Roles and access: create and edit a role 48

• Activating the Lessons module 35
• Creating lesson items 38
• Create, edit, and delete a lesson 40
• Manage lesson groups 45
• Manage lesson enrollments 49
• Prerequisite 50
• Invoice and reminder texts 41
• Teachers' schedule 76
• Grouped payments of registrations (basket) 54
• Change the rate of a registration 45
• Copy a lesson for the next season 64

• Complete management of equipment rental 51

• Find old invoice groups (archives) 38
• Invoice considerations and display 45
• Create invoices 45
• Send invoices by email 38
• Manage payment reminders 30
• Print invoices 35
• List and search invoices 33
• Edit and delete invoices 34
• Invoicing a membership fee or an item: what's the difference? 37
• Automatic reminders for e-mail invoices 67
• Keeping the accounts with the general ledger 70
• Manage family discounts 46
• Import accounts from Excel 71
• Carry an overpayment over to the next invoice 47
• Transit accounts for online payments 79
• How invoice dates are calculated 50
• Annuler une facture ou une ligne déjà comptabilisée 64

• List of bank payments 34
• Processing via bank files 56
• Process a manual payment 35

• Process installments 48

• Managing bookings in the schedule 65
• Configure and use open matches 57
• Manage the set times 27
• Create a promo code and use it 31
• Refund a fixed-hour session that was released and taken again 43
• Moving a booking and creating a recurrence in the schedule 70
• Creating and managing recurrences 56
• The weekly view and the all-sports view 38
• The cash journal and the history of a booking 48
• Manage cash register prices 72
• Offering items with a booking 52
• Deleted bookings and deletion records 40
• Replace a player on a fixed hour 54
• A fixed hour cannot be added: nothing is displayed 57

• Manage automatic emails 48
• Sending bulk emails 54
• Manage messages 40
• History of sent emails 27
• Writing an e-mail with the editor 54
• Birthday and inactive member e-mails 52

• Manage challenge tournaments 31

• Enable partner search 47

• The statistics dashboard 29
• Invoicing bookings from the statistics 60

• Access the program 52
• Booking by a member 78

• Creating and configuring a lesson 55
• Sign up for a tennis lesson 43
• Managing registrations (administrator) 32
• Managing groups and the schedule 49
• Tennis lesson invoicing 44
• Invoicing check and Youth and Sport export 38

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 48
• Adding and editing an employee 56
• Special cases: minor salary, young people, pensioners, LPP 38
• Running the monthly payroll 70
• Entering a compensated absence (army, maternity, illness, accident) 60
• The 13th salary and holidays for hourly employees 51
• Paying salaries and reconciling them with the bank 39
• Correcting an approved payslip 49
• Salary certificates and annual lists 47

You'll find all the questions about booking without an account

• How can I book if I don't have an account 882
• Where can I find available courts in my area? 132
• How can I edit/cancel my booking if I don't have an account? 166